Customer Services

Stand & Deliver Buying Guides

Using the Stand & Deliver Website

The Stand & Deliver website is designed to be simple to use and easy to find the products that you are looking for.

The horizontal menu at the top of each page provides links to information about Stand & Deliver, details about the extensive security and encryption utilised on the site and how to contact us. You may also view your Shopping Cart contents from this menu.

On the left of each page you will find the product and related filter menus. The product menus are broken down into the most popular groups of products. Once within a product group you will see filters to narrow your search even further. Once you have identified a product that may interest you, click on the product name or the product image and you will see all the details about the product, with multiple images and comprehensive information to help you make your decision.

If you know the model name of the product you are looking, type it into the search box at the top of each page - this will display all products containing the seach term submitted.

Once you have chosen your product, you can add it to your Shopping Cart by clicking on the 'Add To Cart' button. For deatiled guidance on the ordering process, please visit our FAQ page for more information.

Can I order over the phone?

Of course. We have a friendly, dedicated sales team waiting for your call on 08455 198 992. Our phone lines are open 9.00am - 5.30pm Monday - Friday. Lines are closed bank holidays, however online ordering is available 24/7.

Payment Options

We accept all major credit cards including VISA, MasterCard, Maestro/Switch, VISA Debit and American Express.

If you have a Paypal account, we welcome payment by this method.

Our systems are 100% secure, but if you are more comfortable making your payment over the telephone, please do not hesitate to contact our Sales Team on 08455 198 992 - a representative will be happy to process your order for you.

Security

Stand & Deliver take our customers' security and privacy very seriously. All transactions are encrypted to the highest level using Verisign SSL certification, as used by John Lewis, Interflora and many other leading online retailers. Please view our Security Information Page for details about the extensive secuirty measures we have in place to ensure your shopping experience with us is as safe and enjoyable as possible.

Data Protection

Stand and Deliver fully conforms to the data protection act 1998.

Returns & Exchange

We fully understand that occasionally you may need to exchange or return an item that you have bought from us. To return an item please fill in our Returns Form. For information about our exchange, refunds and returns policies, please visit our FAQ page, or call our Customer Services Team on 08455 198 992.

Stock Levels

Stand & Deliver have large stocks of most items displayed on the web site. We show the stock levels on the product details pages to illustrate the availability of the product. We are therefore able to despatch most products extremely quickly from our three adjoining warehouses, often for next day delivery. If your item is not in stock, it will be automatically ordered for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Service Level

As the UK's largest AV furniture store, we are dedicated to ensuring that our customers shop in a secure, easy to use environment. We believe that our customers deserve exemplary service and attention to detail.

All staff within our Sales Team and Customer Service Team are fully trained on all products and are dedicated to ensuring that your shopping experience with Stand & Deliver is positive and fulfills your expectation. If you have any comments or queries regarding our service, please contact our Customer Service Team on 08455 198 992 or by email at customerservice@standanddeliver.com

Thank you for using the Stand & Deliver website - your custom really is much appreciated!