Terms and Conditions

Terms & Conditions

About Us

Welcome to the standanddeliver.com website. This website is owned and operated by Armour Home Electronics Limited and is trading as Stand & Deliver.

These terms and conditions apply to all orders received by Stand & Deliver online or via e-mail, telephone and post. Placement of an order using these methods indicates acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

These terms and conditions do not affect customers' statutory rights.

Our Contact details:
Armour Home Electronics Limited
Stortford Hall Industrial Park
Dunmow Road
Bishops Stortford
Hertfordshire
CM23 5GZ

Telephone: 08454 606 006

Email: customerservice@standanddeliver.com
Company Registration Number: 01530915

VAT Registration Number: GB 215 7682 54

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All products offered on the Stand & Deliver website are subject to availability. Should an item be out of stock it will be ordered from the supplier automatically and the customer notified and advised of the estimated delivery timescale. The customer has an option to cancel the order should a delay be unacceptable.

We accept most major credit and debit cards, including VISA, MasterCard, VISA Debit and Maestro. We also accept AMEX cards. Payment card details are taken in by SagePay secure checkout, which uses 128 bit encryption. The value of orders placed from outside the United Kingdom will be converted to local currency by the credit card company.

Receipt of orders placed via the internet is confirmed by return e-mail. It does not signify that a contract as yet exists between Stand & Deliver and the customer. Acceptance of an order, and hence the existence of a contract, is confirmed when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before initiating despatch.

All required fields and sections of the online order forms must be completed with the correct information to avoid subsequent delays in order processing.

Entry of customer and payment details is received by SagePay Secure Server and verified for our mutual security. Should proof of identification and/or address be required we will contact you. We will also contact you should any problems arise regarding debit/credit card authorisation.

We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include: where products you have ordered are out of stock; where we have made an error in the description or pricing of any products you have ordered; if the delivery address or billing address for the products is outside the UK; if the delivery is to a PO Box or Shop and Ship Address; where there is sufficient evidence to suggest that fraud is being perpetrated; and if we believe you are under 18. If we decline or cancel an order we will refund all amounts paid in respect of that order.

Delivery Options

Orders will be scheduled for despatch within 1 to 3 working days from date of acceptance. assuming stock availability. However, whilst every effort will be made to ensure deliveries are made on the scheduled day, Stand & Delievr cannot be held responsible for any failed deliveries. This is because we are reliant on external couriers whose actions are beyond our control. In such instances deliveries will be re-scheduled for a mutually convenient date. Please note that all dispatch and delivery times are approximate.

If our courier makes two unsuccessful attempts to deliver the products within agreed time periods then the products will be returned to Stand & Deliver. Any further attempt at delivery may incur an additional delivery charge, which we will notify to you in advance. We will not make any further attempt at delivery until you have agreed to any additional fee.

As payments are made via credit/debit card, it is vital that the customer provides the exact billing address and telephone number which is held by the card provider. Any incorrect information provided will cause delays in order processing. Orders will only be processed once an authorisation notification has been received from the card company.

Stand & Deliver shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of ordered products.

Products sent to remote parts of the United Kingdom may take longer to deliver.

Delivery Schedule

We will despatch your order right away, subject to availability. We will normally send your order to you within 5 business days.

Back Orders

If your item is not in stock, it will be automatically ordered for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices displayed on the Stand & Deliver website include V.A.T. at 20%.

Credit Card Security

When an order is placed on our web site, credit/debit card details are encrypted on the SagePay server using 128 bit encryption. Stand & Deliver and ARmour Home Electronics Limited do not store any payment card details. They are not held in clear text on any web site.

Guarantee

Ownership of products supplied by Stand & Deliver will pass to the customer on receipt at the delivery address. Any and all communications with Stand & Deliver shall be with the customer only.

All products supplied are covered by the manufacturer's warranty terms and conditions and stipulated guarantee period.

Reaching Us

If you need to reach us, please email us using the 'Contact Us' link on top menu of the store pages. We endeavour to respond to all e-mails within 1 working day. Alternatively, you can call on 08455 198 992 (International +44 08455 198 992) or write to us at

Stand & Deliver
Armour Home Electronics Limited
Stortford Hall Industrial Park
Dunmow Road
Bishops Stortford
Hertfordshire
CM23 5GZ
UK Mainland

Privacy Policy

Stand & Deliver and Armour Home Electronics Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on the Stand & Deliver website to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Issue a unique identifier (e.g. customer login). d. Monitor customer account status beyond that required for individual purchases. e. Only disclose information to third-parties for goods delivery purposes.

Any information collected by Stand & Deliver and Armour Home Electronics Limited, including that gathered at the time of ordering, is collected lawfully and in accordance with the Data Protection Act 1998.

Armour Home Electronics Limited do not sell or transmit any customer's personal information, including e-mail addresses, to any organisation for any purpose other than for processing orders placed with us (where necessary).

Where there is sufficient evidence to suggest that fraud is being perpetrated, Armour Home Electronics Limited reserve the right to pass identification, such as name, address, email and ISP details, to other businesses, fraud databases and relevant authorities.

Returns Policy

If products arrive in a damaged condition, the customer must make a note on the courier's consignment note. It is the customer's responsibility to notify Stand & Deliver within 3 days of receipt by fax or e-mail.

It is the customer's responsibility to sign for the correct number of packages as shown on the courier's consignment note and report any shortages to Stand & DEliver within 3 days of receipt by e-mail.

All goods must be checked thoroughly prior to signing at time of delivery as neither Stand & Deliver nor our couriers can be held responsible for any claims for damages or shortages arising thereafter.

It is the customer's responsibility to notify Stand & Deliver of any incorrect goods supplied within 3 days of receipt.

Stand & Deliver will not accept any liability for products lost in transit unless notified within 10 days of the expected delivery date.

Potential replacement of damaged or defective goods will only be made after receipt and inspection of said goods by Stand & Deliver's personnel at their premises. All returns must be with the original manufacturers packaging.

The customer may cancel the order within 28 days from the day after receipt of the goods. The purchase price, less carriage, of unwanted goods returned to Stand & Deliver in their original condition and with their original packaging will be refunded. The customer is liable for all carriage charges relating to the return of unwanted items. Alternatively, the opportunity to negotiate an exchange for an item of the same value will be made available.

Stand & Deliver will not refund, exchange or repair free of charge any goods damaged, marked or no longer of merchantable quality.

Any refund due will be processed within 30 days from the date of cancellation of an order.

Customers' rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.

The above terms do not affect your statutory rights. Warranty claims if you wish to make a claim under the manufacturer's guarantee or in respect of your statutory rights, please contact Stand & Deliiver giving full details of the problem. We will then contact you to arrange an appropriate solution to the problem. Usually this will involve our collecting the products from you (in accordance with our returns policy) for a repair or replacement.

Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return and of any refund, repair or replacement.