Ordering

How do I place an order online?

Ordering online couldn't be easier, Once you have found the product you wish to purchase click on the "ADD TO BASKET" button.

If you want to buy another product click on the "Continue Shopping" button and select your additional products as described above.

Once you have completed your selections, review them in the Shopping Basket and click on the "Go To Checkout" button. This will now pass your purchase to the secure checkout area of the Stand & Deliver website. Once you enter the checkout, note that the address bar within your browser will show 'https' at the beginning of the page address and the padlock symbol will appear within the browser confirming the secure status of the page.

On the first page of the checkout you will need to confirm your shipping destination.

On the next page of the checkout you will be asked to fill in the cardholder's Name, Address and Contact Details. You will also have the opportunity to upgrade your delivery to an enhanced service. Once you have agreed to our Terms & Conditions, click the "Continue" button to proceed to the next stage.

If you selected the separate delivery address option earlier in the checkout process, you will now be asked to fill in the address details. If you invoice address and delivery address are the same, you will not see these fields. After this you simply need to confirm your payment method.

If you selected the "Payment by Credit Card" option, you will be passed to the payment pages to complete the transaction. During the process you may be asked to 'authenticate' your card with the 3D Secure scheme. If you do not participate in this scheme, simply select "Skip 3D Secure" and proceed to the conclusion of the transaction.

If you selected the "Paypal" option, simply follow the process through the Paypal pages. At the end of the process you will return to the Stand & Deliver Receipt page.

If you selected the "Payment by Phone" option you will be passed immediately to the receipt page. You will then receive a call from our Sales Team who will take your payment details over the phone in order to complete the transaction.

If you have any difficulty with the ordering process or have any questions regarding your purchase, please do not hesitate to contact our Sales Team on 08454 606 006.

Can I order over the phone?

Of course. We have a friendly, dedicated sales team waiting for your call on 08454 606 006. Our phone lines are open 9.30am - 5.00pm Monday - Thursday and 9.30am - 4.00pm on Fridays. Lines are closed bank holidays, however online ordering is available 24/7.

Do You Price Match?

Yes we do!

For those customers that would like to purchase from Stand & Deliver but have seen product cheaper elsewhere, simply call our dedicated sales team on 08454 606 006. We will price match in most cases.

There are a few simple conditions:

1. We will only match prices with offers displayed online.
2. Any competitor offer will be need to be verified by our sales team and must be current at the time of your enquiry.
3. Any price match request will be at the discretion of our sales team.

Payment Options

We accept all major credit cards including VISA, MasterCard, Maestro/Switch, VISA Debit and American Express.

If you have a Paypal account, we welcome payment by this method.

If you are more comfortable making your payment over the telephone, please do not hesitate to contact our Sales Team on 08454 606 006 - a representative will be happy to take your details.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store your details if you select the 'Remember Me' Option.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. However, if you turn off cookies you will be unable to place orders or benefit from any other features that use cookies.

How do I cancel my order?

You may cancel your purchase at any time throughout the online order process by clicking on the "Cancel" button.

If you have already gone through the order process but have now changed your mind about purchasing the product, please call our Customer Service Team on 08454 606 006 at the earliest opportunity. Alternatively, please email our Customer Services Team at customercare@standanddeliver.com and a representative will contact you at the earliest opportunity.

If you have received your order, but wish to cancel it, please follow our Returns procedure.

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Privacy & Security

Privacy Policy

Stand & Deliver do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case,the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Any information collected by Stand & Deliver, including that gathered at the time of ordering, is collected lawfully and in accordance with the Data Protection Act 1998.

Stand & Deliver do not sell or transmit any customer's personal information, including e-mail addresses, to any organisation for any purpose other than for processing orders placed with us (where necessary).

Where there is sufficient evidence to suggest that fraud is being perpetrated, Stand & Deliver reserve the right to pass identification, such as name, address, email and ISP details, to other businesses, fraud databases and relevant authorities.

Security

Stand And Deliver take our customers security and privacy very seriously. All transactions are encrypted to the highest level using Verisign SSL certification, as used by John Lewis, Interflora and many other leading online retailers. Please view our Security Information Page to view the extensive secuirty measures we have in place to ensure your shopping experience with us is as safe and enjoyable as possible.

Data Protection

Stand and Deliver fully conforms to the data protection act 1998.

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Delivery & Despatch

When will I receive my order?

We will despatch your order right away, subject to availability. We will normally send your order to you within 5 business days.

If your item is not in stock, it will be automatically ordered for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Delivery Options

Stand & Deliver use a number of national UK carriers to fulfill despatch of customer orders.The despatch services we can offer include the following -

UK Mainland:

Northern Ireland & Irish Republic:

Delivery to another address

We are able to deliver to a separate delivery address (for example, a work address). Simply check the "Alternative Delivery Address" box on the first page of the checkout and complete the delivery address details when prompted during the checkout process.

Delivery Overseas

Stand & Deliver have a large selection of products available for delivery overseas. To obtain a price quotation on delivery costs please contact our Sales Team on 08454 606 006 or by email at sales@standanddeliver.com

Delivery to a BFPO address

We are able to deliver to BFPO addresses, but unfortunately there are some restrictions. Due the constraints of the BFPO system, we are only able to despatch parcels that are under 1 metre in length and under 30kg.

If you wish to receive your purchase at a BFPO address, please contact our Sales Team on 08454 606 006 or by email at sales@standanddeliver.com to check that your consignment will be suitable for despatch.

If it is not possible to despatch to the BFPO address, we will be happy to discuss possible alternative arrangements.

What happens if i'm out?

If you are out when an attempt at delivery is made, the courier will leave a card. Simply contact the courier to arrange an alternative delivery date. The courier will hold the consignment at the depot for five days pending contact. If it is more convenient, you may arrange to collect your consignment from the depot.

Due to the high value of our products, a signature will be required when you receive the goods. Therefore, we are unable to arrange for items to be left unattended by our couriers. We can, however, arrange for items to be delivered to a neighbour if you foresee that you may be out at the time of delivery. Simply complete your delivery instructions in the "Special Delivery Instructions" box within the checkout. If we are unable to fulfill these instructions, you will receive a telephone call from our Sales Team to discuss any alternatives.

Do you deliver to my area?

We deliver to all areas within the United Kingdom as well as UK offshore Islands and Northern and The Republic of Ireland.

Please note that some areas may take a little longer for delivery due to the logistics involved.

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Returns & Refunds

Returns Policy

We hope that you will be satisfied with your purchase. However, should you wish to return the product to us, will be happy to refund the cost of the item, less carriage, provided that it is returned to us within fourteen days of receipt. The returned item must be in an unmarked and saleable condition and with its original packaging.

In order to return the item you must complete our Online Returns Form

How do I exchange an Item?

Firstly you will need to contact us by e-mail or by calling our Customer Services Team on 08454 606 006 to arrange collection of the exchange item and delivery of the new item. A refund or additional charge will be processed to settle any difference between the value of the original order against the new item.

Collection and delivery charges may be levied, dependent on the circumstances of the exchange.

Damaged or Faulty Goods

When your order is delivered, if the packaging of any product received appears to be in a damaged condition, you must indicate this on the courier's consignment note when you sign for the consignment. If, upon opening the packaging, the item is physically damaged, it is the customer's responsibility to notify Stand & Deliver within 3 days of receipt by e-mail or by calling our Customer Services Team on 08454 606 006.

Our representative will then arrange the delivery of a replacement part at the earliest opportunity.

It is the customer's responsibility to sign for the correct number of packages as shown on the courier's consignment note and report any shortages to Stand & Deliver within 3 days of receipt by e-mail or by calling our Customer Services Team on 08454 606 006.

It is the customer's responsibility to notify Stand & Deliver of any incorrect goods supplied or shortages within 3 days of receipt by e-mail or by calling our Customer Services Team on 08454 606 006.

Stand & Deliver will not accept any liability for products lost in transit unless notified within 10 days of the expected delivery date by e-mail or by calling our Customer Services Team on 08454 606 006.

The packaging of all goods must be checked thoroughly prior to signing at time of delivery. Any damage to the packaging must be noted on the courier consignment sheet. Failure to do so may result in neither Stand & Deliver nor our couriers being held responsible for any claims for damages or shortages arising thereafter.

If you have any issues relating to the delivery of your order, please contact our Customer Services Team on 08454 606 006.

Refund Policy

All our customers have the option to return their goods within fourteen days of receiving their order, if they're not satisfied with it.

The purchase price, less carriage will be refunded only if the goods are returned in their original condition and with their original packaging. The customer is liable for all carriage charges in regards to the return of the unwanted goods. Please refer to our Returns policy for information regarding how to return an item to us.

You also have the option to exchange your product for an item of the same value.

Stand &Deliver will not refund, exchange or repair free of charge any goods damaged, marked or no longer of merchantable quality.

Any refund due will be processed within 30 days from the date of cancellation of an order.

Customers' rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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